Terms & Conditions

Conditions of sale

  • Prices are quoted in Australian dollars.
  • Avantha accept PayPall, Visa & MasterCard only as a way of payment.
  • The sale will be confirmed and processed only after Avantha
    • Checked stock availability, and
    • For credit cards users, Avantha received credit authorization
    • If the size of the shoes you selected are out of stock or there is a payment problem we will contact you by email.

Delivery Policy

  • Free shipping within Australia for orders over $150
  • Delivery is by standard courier during normal business hours, Monday to Friday (excluding Public Holidays)
  • Avantha endeavours to dispatch all orders received and paid before 1pm AEST on the same day. Orders received after 1pm AEST will be dispatched the next business day.
  • Delivery may take up to 7 days during peak periods.
  • Delivery address won’t be redirect or change once goods left Avantha’s premises.
  • Delivery for Exchange will be charge AU$20 per pair to resend.
  • There are times when the size you request is out of stock, and delivery will be within 30 days, we apologies for the inconvenient 

Exchange and Refund Policy

  • Within 14 days of receiving the shoes and before proceeding the return you let Avantha know about your decision to Exchange or Refund  at
    • By email: info@avantha.com.au or
    • By phone on +61 2 80345686
    • Shoes are in ‘as new condition’, not worn, not damaged, tampered, poke or fiddle it in any way.
    • the product is  sent to us with the original purchase order and receipt/invoice
    • Shoes bought online are entitled to refund or exchange.
    • Shoes you tried are ONLY subject to Exchange
    • Pre-Order shoes are ONLY subject to exchange
    • With the Exchange shoes Avantha will check availability when your original shoes are already in Avantha’s hand.  
    • Return postage and safety of the goods are your responsibility until it reaches Avantha.
    • Avantha will refund your money within 14 days of proof of receiving your shoes.

Please note:

  • Shoes need to be sent back to the address as in the shipment 

2 Deepwater rd
Castle Cove, 2069

  • Avantha will charge full price of the purchase if the product is not in ‘as new condition’, shoes were damaged or worn
  • We cannot accept liability for goods that get lost or damaged in transit back to us.

 

Choosing the right color of your shoes

  • Avantha offers more than 250 colours for you to choose from.
  • Please be aware that daylight and the brightness of your computer may affect the colours as displayed on your screen.
  • Therefore, we encourage you to contact us on 0430532697 and arrange a meeting to choose the perfect colour for you, particularly if you wish for a pair of shoes to be the same colour as your dress or your flowers. This way we can ensure that you have the perfect colour and shoes to match.
  • Our hand colouring service takes 10+ working days from receipt of order at Avantha shoes and accessories 30+ days including shipping.
  • Unless shoes, handbags and shoe clips are faulty, dyed orders cannot be returned due to the bespoke nature of the service.
  • All shoes, handbags and shoe clips are sold separately.
  • Avantha takes no responsibility or liability for incorrect colour selections.